How To Update Wireless Driver Windows 8.1

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HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)

This document is for HP computers using a wireless network (a router) with Windows 8.

Wi-Fi networking is a convenient way to access the Net. However, a lot of things tin get incorrect when using a wireless connection, and it tin can exist frustrating when the connection is boring, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving many problems that can occur with wireless network and Cyberspace connections.

Step 1: Utilize automated troubleshooting

Tools by HP or Microsoft can exist used to automatically examination and fix a large variety of wireless conditions. If your HP computer came with Windows 8, use HP Support Assistant every bit information technology has special lawmaking specifically designed for HP computers. If your calculator does not have HP Support Assistant, utilise the automated troubleshooter that is built into Windows 8.

Employ HP Support Banana network diagnostics

HP Support Assistant is a software support diagnosis and troubleshooting tool from HP that can resolve many types of network and Internet connection bug.

notation:

The images in this section might vary slightly from what you see on your screen.

To diagnose and troubleshoot network issues using HP Support Assistant:

1. If your computer has a wireless key or button on or most the keyboard and the wireless activity calorie-free is off or amber in color, and and then press the cardinal or button to enable your wireless adapter. This central might be the F10 key, F12 key or labeled with a symbol of an plane.

   • If wireless activity comes on or the activity light turns bluish, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, keep using these steps.

   • If your calculator does not take a wireless key or the wireless activeness lights remains off or orangish, and then keep using these steps.

2. In Windows, search for and open HP Back up Banana.

   notation:

   If HP Support Assistant is non installed on your computer, you can get to the HP Support Assistant website to download and install the HP Back up Assistant software. If your computer cannot connect to the Internet, and then use Microsoft'south Windows 8 automated network troubleshooting built into Windows 8 instead of this stride.

3. In the My devices screen, select your device from the options listed.

   The My devices menu screen displays.

   

4. On the My devices menu screen, click Internet and Security.

   

5. Click HP Network Check.

   

6. If a User Business relationship Control message opens, click Yes to allow the computer to make changes.

7. On the HP Network Cheque Welcome screen, click Next to run the network diagnostic.

8. If the diagnostic test finds no issues, close the windows and continue to the adjacent section.

   If the diagnostic test finds i or more issues, proceed with the steps in this section.

9. Click Possible Root Causes.

   

10. Click one of the tool icons for steps to resolve the event, and and then follow the on-screen instructions.

    

11. After completing the instructions, click Re-check.

    HP Support Assistant checks the network connectivity.

    

12. If necessary, repeat these steps until the network connectivity effect is resolved or all possible root causes and repairs take been completed.

Employ Windows 8 Network and Internet Troubleshooter

The Windows viii Network and Internet Troubleshooter tests the network for problems and attempts automated repairs for whatsoever problems plant. Employ this tool from Microsoft to test and repair the connection.

1. If your computer has a wireless key or button on or near the keyboard and the wireless activity low-cal is off or amber in color, and and so press the key or push button to enable your wireless adapter. This primal might be the F10 fundamental, F12 key or labeled with a symbol of an airplane.

   • If wireless activity comes on or the activity lite turns bluish, you have enabled wireless on your organisation. Endeavor connecting to the Internet again. If bug persist, continue using these steps.

   • If your computer does not accept a wireless fundamental or the wireless activity lights remains off or orange, and and then continue using these steps.

2. From the Kickoff screen, type troubleshooting to open up the Search charm, and then select troubleshooting from the search results.

3. Click Network and Internet.

4. Click Internet Connections.

   

5. Click Advanced.

   

6. Click Run as administrator (if present), check the box for Employ repairs automatically, and then click Adjacent.

   note:

   If a User Account Control window opens, click Yep to keep.

   

7. Click Troubleshoot my connexion to the Net, then click Adjacent.

   

8. Follow the instructions to check for problems.

9. Later on automatic troubleshooting has completed, read the information on the screen.

   • If problems are constitute, the window provides more than information virtually the problems. This window might as well testify yous what was fixed or actions you can take to resolve the problem. Read the information in the window and perform any suggested deportment. Try connecting to the Internet again. If problems persist, close the troubleshooting window and continue to the next step.

   • If no problems were found and your computer is still experiencing Wi-Fi problems, shut the troubleshooting window and continue to the next step.

   

Step two: Reinstall the wireless network adapter driver

Removing and reinstalling the wireless network adapter driver can articulate registry values and reset configurations so the commuter can exist properly ready up and accessed by Windows. Utilize one of the following sections to reinstall your wireless adapter.

Reinstall the Wi-Fi driver using HP Recovery Manager (preferred)

If your computer originally came with Windows 8 and has HP Recovery Manager, y'all can use it to reinstall the wireless network adapter.

1. If yous are using an external USB wireless network adapter, unplug it, restart your calculator, and and so plug it into a different USB port.

2. From the Start screen, type recovery manager to open up the Search charm, and then select HP Recovery Director from the search results.

   

3. If a User Business relationship Command message opens, click Yes.

   annotation:

   If you cannot find HP Recovery Manager on your figurer, use Device Director to reinstall the device driver.

4. When the Recovery Manager screen opens, click Drivers and Applications Reinstall.

   

5. Scroll down through the list of drivers and select the proper name of your estimator's wireless adapter.

   

6. Wait until the driver installs and restart your figurer if prompted to practise then.

7. Endeavour connecting to the Internet over again. If problems persist, continue to the adjacent step.

Use Device Director to reinstall the commuter

If your computer does non have HP Recovery Managing director, use Windows Device Manager to uninstall the wireless adapter and have Windows install the driver.

1. If y'all are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, and then plug it into a different USB port after Windows opens.

2. From the Starting time screen, type device director to open the Search charm, and then select Device Manager from the search results.

   

3. Double-click Network adapters.

   

4. Right-click the name of your wireless network adapter, then select Uninstall.

   note:

   If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device commuter cannot Plug and Play. If this happens, turn off the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are institute.

   

5. When the Confirm Device Uninstall screen displays, click OK and wait for the device to be uninstalled.

   

   The name of the wireless adapter no longer shows in the network adapters category when it has been uninstalled.

6. At the tiptop of the Device Manager window, click Activity, and and then select Scan for hardware changes.

   The computer reinstalls wireless network and the wireless network adapter name is shown in the Network adapters category.

   

7. Later the network adapter name appears in Device Manager, close Device Manager, so restart the computer.

8. Try connecting to the Cyberspace again. If issues persist, continue to the next step.

Step iii: Update wireless network drivers

Downloading and installing the latest driver for your wireless adapter can resolve bug with wireless Internet connections, especially bug related to performance or intermittent dropped connections.

Employ i or more than of the following sections to find updated drivers for your wireless networking hardware. If you cannot find an updated driver or the updated driver fails to solve the problem, go to the next step.

Get driver updates from HP

HP tests and posts many updated drivers from wireless adapter manufacturers. HP might have a more current version of the wireless commuter than the one y'all are using. To detect out if a driver is available for your model of computer, become to the HP Customer Support - Software and Driver Downloads page. If a Allow's identify your product to get started page displays, select your computer blazon, type the model proper noun of your computer, and so click Submit. The product back up page opens.

In many cases, the wireless driver is function of a driver package for your motherboard called a chipset. When visiting the HP website, look for a wireless driver kickoff, and then the chipset if a wireless adapter driver is not available. If you demand more information, read the details for the software downloads that are available. After yous find the driver you are looking for, click the category name, and then click Download.

note:

If your calculator currently does non have access to the Internet, employ another calculator with Internet access to download and install the wireless driver softpaq to a USB storage device. You lot tin can and so connect the storage device to a USB port on your computer and open the softpaq file that was downloaded to update your driver or chipset.

Install any available wireless driver or chipset updates, and and so endeavor connecting to the Internet.

If the updated driver fails to solve the problem, go to the next footstep.

Using HP Back up Assistant to discover updates automatically in Windows

HP personal computers with Windows come up with HP Support Banana installed. HP Support Assistant can be used to automatically find and install the latest updates for your computer.

note:

The images in this section might vary slightly from what you come across on your screen.

1. In Windows, search for and openHP Support Assistant.

2. In the My devices screen, click Check for updates and messages.

   

3. If HP Back up Assistant finds updates, the number of bachelor updates displays in the My PC department.

   To run into the available updates, click the Updates tab.

   

   The Updates available screen displays.

   

4. To install an update, click the Install at present icon next to the update.

5. If the updated commuter fails to solve the problem, become to the adjacent step.

Get driver updates from other sites

Other websites might provide commuter updates for your verbal model of wireless hardware. If you cannot observe an updated commuter from HP, you tin can utilise these steps to come across if a more updated version is available from the World Wide Spider web.

circumspection:

HP does not command and is non responsible for information outside of the HP website. While there are many reputable sites that provide drivers, some sites might be malicious. Download software only from sites you know and trust.

1. From the Start screen, blazon device manager to open the Search charm, so select Device Manager from the search results.

   

2. Double-click Network adapters, and then right-click the name of the Wireless Adapter and select Properties.

   

3. Click the Driver tab and expect at the name adjacent to Driver Provider. You might want to refer to the driver date and name besides when looking for an updated commuter.

   

4. Visit the commuter provider's website to look for an updated driver. You can find the website past searching the Internet using the driver provider'due south name.

5. If you cannot find an updated driver on the driver provider website or you cannot detect the provider's website, click the Details tab in Device Manager, select Hardware Ids from the Property list, then right-click the beginning hardware device ID in the listing and select Re-create. You can and so paste the hardware ID into an Net search page to find sites that host the drivers.

   

6. If an updated driver is found, follow the instructions to install information technology. Otherwise, use some other method to find and update the driver or go to the next step to go on troubleshooting.

   circumspection:

   HP does not control and is not responsible for information outside of the HP website. Download software only from sites yous know and trust.

7. If the updated commuter fails to solve the problem, go to the next step.

Install updated Wireless LAN Driver using Device Manager (when an Internet connection is bachelor)

Downloading and installing the latest wireless LAN adapter commuter tin resolve many problems with a tiresome wireless Net connectedness.

to use Device Manager to find the latest WLAN commuter:

1. From the Start screen, type device manager to open the Search charm, and so select Device Manager from the search results.

   

2. Double-click Network adapters, and so correct-click the name of the Wireless Adapter, and and then select Update Driver Software.

   

3. Click Search automatically for updated driver software.

   

4. If an updated commuter is constitute, follow the instructions to install it.

   If Device Manager does non find an updated commuter, you can check the wireless adapter manufacturer's website.

5. In Device Manager, right-click the name of the adapter, and then click Properties.

   

6. Click the Driver tab. Make a note of the driver provider, date and version.

   

7. Cheque the driver provider's website for an updated driver.

8. If the updated commuter fails to solve the problem, go to the next step.

Stride 4: Check and reset hardware

Resetting the hardware on your wireless network in the proper sequence can resolve a variety of connexion and performance problems.

1. From the Start screen, type shut downwardly, and then select Turn off your PC from the search results.

   

2. If your network includes a wireless router, wireless gateway or wireless modem/router combination, unplug the ability cord.

   

3. If your network includes a separate broadband modem, unplug the ability cord from the broadband modem.

4. Wait for about v seconds, and and so plug the power cord into the wireless router (and broadband modem, if separate).

5. Wait until all lights come up on and reverberate normal Internet and PC activity. If the lights on the broadband modem indicate a problem, use this list of options for help:

   • If all lights are off after reconnecting the power, check the power source by plugging the power string into another power outlet. Service or supersede your broadband modem if information technology cannot be turned on.

   • If merely the power light is on and the remaining action lights are off or testify no activity, a network connection is non being detected. Make sure the cable conveying the Internet indicate is connected to the broadband device. Brand sure Internet cables coming into your residence have not been damaged or asunder. You might need to contact your Internet service provider if other people in your area are also experiencing Internet outages.

   • If the Cyberspace or Online light consistently blinks and does non bespeak an online connection is available, the trouble likely resides with your Internet service provider. Either look until service is restored or contact your Isp for farther help.

6. Turn on your computer and await until Windows opens. If y'all are using a notebook computer, perform a hard reset at this fourth dimension.

7. Expect until Windows automatically connects to your wireless Internet connection.

   If Windows does non automatically connect, click the Network Connection icon in the notification area, and select the name of your wireless network.

8. Click Connect.

   A window might open prompting you for a countersign or push push connect actions depending on the type of security you are using.

9. If you can connect to the network and to the Internet, yous are done. If not, continue with the adjacent step.

Step 5: Perform a Microsoft Arrangement Restore

If the reckoner was working on the wireless network in the past, but now cannot connect or performs poorly, apply Microsoft Organisation Restore to restore your arrangement files back to a date and fourth dimension when wireless networking was working well. For more information well-nigh how to use System Restore, meet Using Microsoft Arrangement Restore (Windows viii).

Step 6: Other things to try

If your computer is still experiencing Wi-Fi connectedness or operation problems, one of the following sections might help resolve the issue.

Change your wireless environment

Environment tin can greatly impact the effectiveness of your wireless network. Review the following conditions and recommended actions to improve your wireless network feel.

Issue	Recommended action
The farther the computer is from the router, the weaker the broadcast betoken.	Move the computer and router closer to each other. If you have a notebook reckoner, move the computer to several locations within your environment while looking at the signal strength indicator in the lower right corner of the Windows desktop. Choose a location where indicate strength is the strongest.
Solid objects, such equally walls, metallic furniture, and electrical appliances decrease the range or can cake connections.	If possible, remove metal objects that are about or between the router and computer. Move the figurer or router to a location where there are fewer solid objects between the two.
Performance drops and in that location are multiple devices being used on your network.	Limit the corporeality of devices that use the network at the aforementioned fourth dimension, especially when watching videos streamed from the Cyberspace.

When choosing a location, minimize the amount of solid objects between them, especially electronic devices and metal objects. If you lot find that the wireless connexion is still weak or has trouble connecting, consider purchasing a different antenna for your router or set up another router as a signal repeater.

Restore BIOS settings for your computer to default settings

If other devices can connect to your wireless network, but your figurer cannot connect, a BIOS setting might be the cause of the trouble. Use the section that matches your type of computer for specific BIOS reset steps:

Notebook PCs

To restore BIOS settings for HP notebook computers:

1. Restart your notebook.

2. During startup, press F10 repeatedly until the BIOS menu displays.

3. Once the BIOS bill of fare displays, printing F9 to restore manufacturing plant defaults.

4. Select Yep to confirm.

5. Press F10 to save changes and exit.

6. Select Yes to ostend.

   The computer restarts using the default settings.

Desktops and All-in-One PCs

To restore BIOS settings for HP desktop and All-in-I computers:

1. Restart your computer.

2. During startup, press F10 repeatedly until the BIOS menu displays.

3. In the File tab, use the upwardly or downwards pointer keys to select Default Setup, and and so press enter.

4. Utilise upwardly or down arrow keys to select Restore Factory Settings as Default.

5. Select OK to confirm.

6. Press F10 to save changes and leave.

7. Select Yes to confirm.

   The figurer restarts using the default settings.

Later on restoring the default BIOS settings, if you can connect to the network and to the Internet, you are washed. If not, keep with the next footstep.

Reset your router settings (advanced)

Your wireless router has settings stored in firmware that might interfere with your computer's ability to connect or perform well (channel selection and ring for example). Resetting the firmware settings on your router and re-establishing connections for all the devices that utilise the router is a skillful way to start over and fix many types of wireless related bug.

Use the following steps equally a general guideline, just refer to the documentation that came with your router for detailed instructions or in the consequence these steps do not work for your router.

1. Connect your computer to the router using a supported network cable.

2. Open an Net browser and enter the default IP addresses for your router into the browser URL address field.

   note:

   These default IP addresses, names and passwords are provided for informational purposes only and might non piece of work with your router model. If this information does not permit you to log in to your router's setup page, refer to the User Guide that came with your router.

   Router Make Proper noun	Router IP Address	User Proper noun(s)	Countersign(s)
   3Com	http://192.168.ane.1	admin	no countersign required, or admin
   Belkin	http://192.168.2.1	no user proper name required, or admin	no password required
   D-Link	http://192.168.0.ane	admin, or user	no countersign required, or admin
   Linksys	http://192.168.one.1	admin, no user name required, or Comcast	admin, no password required, or 1234
   Netgear	http://192.168.0.1	admin	countersign, 1234, or setup

3. Enter a user proper name and/or password.

4. When you lot have administrator access to the router, change the default proper name (or SSID) of the router.

5. Set up Wi-Fi Protected Access (WPA) or wireless encryption (WEP), to prevent other computers from connecting to your home network.

6. Enter a network admission countersign, sometimes chosen a passphrase. Brand sure to pick a password that is piece of cake to remember, such as a telephone number that you dial frequently or a phrase that is familiar.

Change the channel band selection on your router (improve performance)

If your computer tin can connect to the wireless router but performance is poor or the connection drops, changing the wireless aqueduct ring might help. Changing the wireless channel works best for two.4 GHz routers and environments with lots of wireless network activity, such as apartment buildings.

The steps you demand to change the wireless aqueduct depend on the brand and model of wireless router y'all are using. Yous can use the following general steps to modify the channels for most of the popular wireless routers. If these steps practise non work, refer to the user guide that came with your router.

1. Connect your computer directly to the router using a supported network cablevision.

2. Open an Internet browser and enter the default IP addresses for your router into the browser URL address field.

   annotation:

   These default IP addresses, names and passwords are provided for informational purposes merely and might not work with your router model. If this data does non permit y'all to log in to your router's setup page, refer to the User Guide that came with your router.

   Router Make Proper noun	Router IP Address	User Name(s)	Countersign(s)
   3Com	http://192.168.1.1	admin	no password required, or admin
   Belkin	http://192.168.ii.one	no user name required, or admin	no password required
   D-Link	http://192.168.0.1	admin, or user	no password required, or admin
   Linksys	http://192.168.1.ane	admin, no user name required, or Comcast	admin, no password required, or 1234
   Netgear	http://192.168.0.1	admin	countersign, 1234, or setup

3. Enter a user name and/or password.

4. Browse through the setup pages on the web course to find the channel selection settings.

5. Write down the name of the channel that your router is currently using in example yous need to change information technology back.

6. Select another number and relieve your settings. For example, if the channel is set to 6, select channel 1 and save.

7. Test your wireless devices on your network to see if performance has improved. If non, you can echo these steps and endeavor another channel until you discover one that works well.

Update the router firmware to troubleshoot a network connexion

Outdated firmware might affect performance, security, or prevent the router from accessing the Cyberspace or certain webpages. Log in to the configuration carte du jour for the router (equally was done in the previous section) and apply the card to update the firmware dedicated to the router. Consult the User Guide that came with your transmission for information on how to perform a firmware update. It is a good idea to connect the estimator directly to the router using its network cable when doing the firmware update.

Configure wireless ability options (cannot connect after returning from sleep mode)

Most wireless devices tin can exist turned off by the organization to save power. In some sleep scenarios, the device might wake properly when the system returns from sleep or hide. To forbid this from happening, adjust the ability management settings for the wireless adapter.

1. From the Showtime screen, type device managing director to open up the Search amuse, and then select Device Manager from the search results.

   

2. Double-click Network Adapters to expand the listing, right-click the wireless (Wi-Fi) adapter in the listing, and then select Properties.

   

3. In the adapter properties window, click the Power Management tab.

4. Remove the check marking next to Let the reckoner to turn off this device to salvage power, and and then click OK.

   

Close the Device Director, restart the notebook computer, and attempt to reconnect to the wireless network.

Perform an HP System Recovery

If your computer originally came with Windows viii and has HP Recovery Manager, you can use it to remove all software and restore your computer'southward original software configuration. Before using this option, make certain you dorsum up all of your important files. For more than information, refer to Performing an HP Arrangement Recovery (Windows 8)

Service the computer

If you have tried the actions in this document and cannot establish a connection or the wireless connection continues to perform poorly, your wireless adapter card might need to be reseated or replaced. Service the computer to supersede or repair the wireless adapter hardware.

Source: https://support.hp.com/id-en/document/c03535285#:~:text=From%20the%20Start%20screen%2C%20type%20device%20manager%20to%20open%20the,automatically%20for%20updated%20driver%20software.

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